Billing & Payment Information At Iowa American Water, providing you with the best customer service possible is our priority. We offer the following payment methods: Pay by Mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or, mail your payment to:
Iowa American Water
PO Box 94551
Palatine, IL 60094-4551 Automatic Payment
Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.
Download the Automatic Payment Form for complete instructions. Online Bill Pay
You can use your Visa or MasterCard credit or debit cards to pay your bill online. For more information, visit: www.paymybill.com Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill. Pay at at local payment location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail. | Location | Phone | Hours |
|---|
| Clinton | Hy-Vee Food Store
901 S 4th St.
Clinton, IA 52732 | 563-243-6162 | 8 a.m.-10 p.m. Must bring in bill. No receipt number. Will take 2nd notices, dur notices, and partial payments. | Iowa American-Clinton (DROP BOX ONLY)
2020 Manufacturing Lane
Clinton, IA 52732 | | This is a drop box only. | | Davenport | Hy-Vee Food
2351 West Locust Street
Davenport, IA 52804 | 563-324-9948 | 7 a.m.-7 p.m. daily. Must bring bill. They do not give receipts. Will take 2nd notices, dur notices, and partial payments. | Hy-Vee Food
1823 E. Kimberly Rd.
Davenport, IA 52807 | 563-359-9323 | 7 a.m.-10 p.m. daily. Must bring bill. They do not give receipts. Will take 2nd notices, dur notices, and partial payments. | Hy-Vee Food
3019 Rockingham Rd.
Davenport, IA 52802 | 563-322-0132 | 7 a.m.-7:30 p.m. daily. Must bring bill. They do not give receipts. Will take 2nd notices, dur notices, and partial payments. | Iowa American
5201 Grand Avenue
Davenport, IA 52807 | 563-468-9200 | Night drop location at this office | Hy-Vee Food
2200 W. Kimberly Rd.
Davenport, IA 52806 | 563-391-0213 | 6 a.m.-9 p.m. daily. Must bring bill. They do not give receipts. Will take 2nd notices, dur notices, and partial payments. | United Neighbors
808 Harrison St.
Davenport, IA 52803 | 563-322-7363 | 9 a.m.-5 p.m. Mon.-Fri., will not take cash payments. Will take 2nd notices, dur notices, and partial payments. | | Bettendorf | Hy-Vee Food
2880 Devils Glen Rd.
Bettendorf, IA 52801 | 563-332-8496 | 7 a.m.-10 p.m. daily. Must bring bill. They do not give receipts. Will take 2nd notices, dur notices, and partial payments. | | Le Claire | Slagle's Food Pride
1301 Eagle Ridge Road
Le Claire, IA 52753 | 563-289-4181 | 6:30 a.m.-10 p.m. daily. This paystation should be able to take all bill types (disconnects, etc.) |
Help with Your Water Bill
Payment Arrangements
Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center before the bill becomes due. Our customer service representatives are available 24 hours a day, 7 days a week at 1.866.641.2108.
Our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:
• Pay at least 25% of your bill within 48 hours of your call.
• Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
• Pay all future bills as they become due.
We will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months. H20 Help to Others Program
H2O Help to Others is an emergency assistance program created by Iowa American Water and Community Action of Eastern Iowa. The program helps provide supplemental funding to Iowa American Water customers who would otherwise have trouble paying their bills. H2O Help to Others is supported by customers' voluntary donations and contributions from Iowa American Water. The Community Action Agencies' trained caseworkers determine the needs of families and individuals, who must be Iowa American Water customers. Who qualifies for H2O Help to Others program assistance?
Any individual or family whose water service is being provided by Iowa American Water and who is in danger of losing their primary source of water and meets the "basic needs" criteria as set by Community Action Agency caseworkers. How do I apply for H2O Help to Others assistance?
Call the Iowa American Water Customer Service Center toll-free at 1.866.641.2108. Or, you may contact Community Action of Eastern Iowa in Clinton at 563.243.5220/866.243.5220, or in the Quad Cities area at 563.324.3236/866.324.3236 |
