Your Rights & Responsibilities

As a customer of New Jersey American Water, you have a right to high-quality water service every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.
Good water service goes beyond treating and delivering water. From starting up service, providing bill payment options, and understanding your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week. 

If you have questions about your rights and responsibilities as a customer, please contact our 24-hour customer service center at:

• Customers whose accounts begin with 18 should call 1.800.652.6987 (1.800.NJ.AM WTR)
• Customers whose accounts begin with 52, 53, 54 and 55 should call 1.800.272.1325

If your question is not resolved to your satisfaction, you have the right to contact the New Jersey Board of Public Utilities.

New Jersey Board of Public Utilities
Two Gateway Center (8th Floor)
Newark, NJ 07102
1.800.624.0241