Customer CommunicationsKeeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. Here you'll find our most recent Customer Communications to view and download. Winter/Summer Sewer Billing Program Important Information about Water Softening Brochures
Bill Inserts American Water's Customer Communications Awards Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards. 2008 Communicator Awards The following American Water communication's received the highest honor - The "Award of Excellence" 2008 American Graphic Design Awards For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence. The following American Water communication's pieces were named winners:
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